Frequently Asked Questions
We are strongly committed to providing quality home care services. All of our agencies are either accredited by Accreditation Canada or awaiting accreditation status pending an on-site survey.
Premier Homecare Services is proudly Canadian owned and operated with a strong commitment to the communities in which we work and live. We maintain consistency by having the same caregiver work with the same client. We feel this is the best way for a trusting relationship to develop.
What makes your caregivers different?
All of our caregivers are bonded and insured as our employees. We have a thorough screening program including employment history, criminal record check, vulnerable sector screening and driving record. We recruit qualified caregivers who have graduated from a recognized personal health care program with current CPR and First Aid certificates. We also hire companion caregivers with excellent experience from their personal circumstances. Every new employee attends our comprehensive orientation program and ongoing training is provided covering a wide variety of relevant topics.
Is there any obligation to go with Premier?
No, our clients are not bound to a contract. We have service agreements which outline the care plan particulars and request the client give reasonable notice (two weeks in most cases) for changes to services. Invoicing is typically run weekly or bi-weekly and payment is due upon receipt of the invoice. HST is outlined on the invoice. Check with your local agency for details.
Is there any minimum booking time?
The minimum time spent with a client is usually 3 hours. Under special circumstances we can accommodate unique service options. We will work with you to suit your unique needs. We can provide our caregivers for a short or an extended period of time assisting you in your own home.
What other type of care do you provide?
Respite care can be provided to give the primary caregiver, usually a spouse or child, a break from their role. This could be on a regular basis to give the family caregiver some personal time to look forward to each week or could even be to provide care while on vacation. It is important that primary caregivers get a break and respite care allows them to care for themselves too.
Our non-medical palliative home care services can make the final transitions of life at home easier. Our caregivers have the sensitivity, compassion and experience to handle end-of-life situations.
If you have any other questions, please feel free to Contact Us, and we will gladly help you out.
Our goal is to ensure that everyone who needs home care can affordably find a service that won’t let them down. If you are interested in caregiving services, you can find out about Our Caregivers that will provide you with the best service possible. If you have any questions or need advice, feel free to fill out the form or call us at 226-663-8209.
Thank you for providing the most conscientious, compassionate and reliable care for my dad in his retirement home. Our minds were finally at ease knowing the excellent quality of care Dad was receiving from the Premier Homecare staff. Monique solved our problem about Dad's extra care needs and her...
Our family had an outstanding customer service experience with Premier Homecare. All their caregivers are excellent. However, my mom's main caregiver, Patti Ann is exceptional! Kind, compassionate, knowledgeable and reliable, Monique and Patti Ann helped our family with very short notice and helped us out of more than one bind....
I found your company on a website that contained a number of listings for PSW's in London. I looked at several other companies, but liked the feel of the website, and the fact that you served a number of locations. When I called you, I felt comfortable because the questions you asked showed...
I had the best experience with this company. I would highly recommend them as a Premier Homecare provider.
Thank you for the care and attention you gave our mother over the past few months, including driving her to appointments and helping around the apartment. I think she would have been lost without you.